FAQ

Our automated laundry system items include our 4.0 motor technique which manages all the system functions (heater, blower, UV sterilization, remote, LED) with lower energy consumption -- only 50W. There are 8 items which have different features and specifications. They adapt to your any needs and any space.

Yes, we provide dismantling at no additional cost when you purchase any system from us. As a gesture of goodwill, we will also patch up the holes in the ceiling left by the previous laundry rack free of charge. However, we do not provide any painting services.

All systems are integrated with the LED light for illuminating purposes so that you get to enjoy all the benefits in one. Save even more without having to purchase any additional ceiling light!

No, this is an indoor system. It’s designed to be more efficient than conventional manual system. From increased safety to more load capacity, you can dry more clothes without the hassle of lifting heavy laundry. The systems are also designed to encourage air ventilation for your laundry to dry faster. Most customers prefer to have their laundry dried under the Sun. However, various factors like unpredictable weather, the direction of your house for sunlight, and the time you choose to dry laundry, may not always be on your side. With our automated series, you can come home to laundry drying anytime, any day.

No, the heavy lifting function is rated only 0.05 kWh which is less than 10 cents of electricity per month. The heat drying function consumes only 0.7 kWh, and it is at least 9 times more energy efficient than conventional dryers! (Energy consumption audit calculation formula and information from SP Group)

We offer 2 different drop heights to accommodate both regular and high ceiling homes. Our systems can be lowered to either 1.35m or 1.5m. Contact us for a free on-site assessment and our Site Measurement Expert can better recommend you a system that would fit your space and needs.

Our systems require zero maintenance and cleaning duties are not necessary. However, if you wish to clean your system, you may do so by lightly vacuum or wipe away any visible dust on the telescopic poles.

The inbuilt ceramic heaters and air circulators simulate the heat energy from sunlight. As hot air rises and cold air sinks, heat is distributed uniformly around the clothes without warming up the rest of the room. Drying performance may speed up in an enclosed area.

Some things are too precious to tumble. CAPTAIN is designed to preserve your delicates at its natural state. Users can enjoy the convenience and reliability with less energy consumption than a dryer. No worries on keeping CAPTAIN a healthy condition, it’s maintenance-free through its entire life.

Call or WhatsApp us at 9375 5358, we are happy to answer your queries.

Yes, all prices of our systems include local delivery, installation and warranty (2 years on parts and 5 years on motor).

Our installation slots are available from Monday to Saturday except Public Holiday.

Please secure your desired slot at least 7 weeks in advance.

Delivery will be made within the stipulated slot.

Installation may take about 1.5 - 2 hours depending on the complexity of work.

For customers who wish to ship our systems internationally, please kindly drop us a WhatsApp message at +65 9375 5358 and we will get in touch with you soon.

As our orders are processed automatically, it is not possible to change/cancel an order. Please contact us at +65 9375 5358.

Yes, CAPTAIN’s technical team is trained to provide safe installation on false ceiling. CAPTAIN uses special technique to add support connecting to the actual concrete slab ceiling, ensuring strong support to the system. Wires are also concealed, resulting in a clean and sleek installation.

Yes, our technical team is experienced in installing the systems in the balcony area.

Yes, automated laundry systems require a minimum of 6 Ampere to function. On the other hand, D5-150 requires a minimum of 12 Ampere (2.5 m㎡ cable) to function, S7-1004XH requires a minimum of 10 Ampere (2.5 m㎡ cable) to function. We offer various power source options and will recommend the best option that is most compatible to your space.

CAPTAIN is very energy efficient, the regular lighting point power is sufficient to power the system, so it is not necessary to use a dedicated power point. Contact us for a free on-site assessment, and we can provide the best solution, ensuring safe usage, and aesthetically beautiful installation.

CAPTAIN’s remote controller is battery operated and does not require any dedicated power point source.

Sure, you can make a purchase with an open-ended installation period. Once you have a date in mind, give us a call or whatsapp to 9375 5358 to arrange for installation 1 - 2 weeks in advance.

Installation is free of charge in Singapore with purchase of any model. CAPTAIN also provides dismantling and disposal of your existing laundry rack (bamboo holders, push-out system, pulley rack) on the same day of installation, without any charge.

The standard complimentary warranty covers 2 years for all parts and 5 years for motor. Even if your complimentary warranty expires, CAPTAIN still does provide lifetime on-site technical support. From light/heater replacements to machine repairs, you can arrange for an on-site repair visit for free and only the equipment replacements will be charged. The warranty applies to CAPTAIN automated laundry products, and covers defect(s) in material and/or workmanship under normal installation and use. At the company's discretion, we shall provide free of charge repair or replacement of the defect within the warranty period. It also covers logistic costs for the servicing. The average workaround period is estimated to be 2 to 6 working days, subjected to technicians' availability. The warranty in respect of a repaired product/part will continue to be warranted for the remaining of its warranty period.

You may not make a claim under this warranty unless the defect claimed is due to faulty, defective parts or workmanship. This warranty does not cover:  Batteries for the remote controller;  Misuse or abuse, including failure to properly maintain or service;  Normal wear and tear;  Power surges, electrical storm damage or incorrect power supply;  Malfunction caused by improper disassembling, modification or repairing by 3rd party;  Incorrect, improper or inappropriate operation;  Insect or vermin infestation;  Accidental damage due to owner's negligence;  Exterior damages caused by chemical fumes or sharp objects.

An extended warranty program adds protection to the life of your system against repair costs. Stay protected beyond the complimentary warranty period.

                          Warranty                Extended Warranty

Parts               2 years                      5years

Motor              5 years                      10years

                                          S7-0804 D8-120 S71004XH D8-150 D5-150 D9-150

     Extended Warranty Fee      $199     $199       $199        $199   $299     $299

You can extend your warranty upon checkout. Simply add to your cart. Extended warranty can also be purchased within 2 years from the date of installation.

A copy of your original receipt and physical inspection is required to claim the warranty.

We accept PayNow, Cash, Credit Card (Visa, Mastercard).
 
 Payment modes available onsite during installation day:

PayNow

Cash

Payment modes available in showroom:

PayNow

Cash

Mastercard

Visa

Yes, prices are inclusive of GST.